What should I do while I wait for a crew?
Shut off the water at the main valve if a pipe is the cause, stay out of water near outlets or appliances, and take photos before anything is moved. Lift small items off the floor, open cabinet doors for air and keep out of contaminated water. Dispatch follows as soon as a crew is free.
Photos first, then action. A few clear pictures of the water line on the wall, the items affected and the source help with an insurance claim and cost nothing. If it is safe, move rugs, shoes and boxes onto a dry surface and prop furniture legs up on blocks or foil.
Do not use a household vacuum on water, do not pour bleach into the water and do not start pulling out wet drywall yourself. If the source is a toilet or a drain, the best help you can give is to keep everyone out and wait. Call (833) 490-5225 and say how deep the water is.
Can water removal start while it is still raining?
Often yes, with a caveat. A crew can pump or extract while rain continues, but if water keeps arriving the job may not be finished until the source stops. The crew will say whether to pump now, wait or tarp an opening first, and it may return for the final extraction.
On the night of 19 September 2024, news reports describe two to four inches of rain falling in an hour on parts of Port St. Lucie, flooding roads near Port St. Lucie Boulevard and several side streets. In rain like that, water can keep entering a house from the yard or the threshold while you are trying to remove it.
Discharge matters too. Pumped water should be sent away from the foundation and away from a neighbor's yard, and the crew picks a spot with that in mind. If a tarp or board-up on a roof or window opening is needed to stop the supply first, the crew can do that.
Can anything be saved once it has been underwater?
Hard, non-porous items such as solid wood furniture, glass, metal and tile can usually be cleaned and dried. Carpet pad, upholstered pieces, particleboard and cardboard that soaked in contaminated water generally cannot be saved. The crew gives a recommendation, you decide, and photos are taken of what is removed.
Paper, photographs and books can sometimes be saved if they are kept from drying curled, but that is a conservation job and not part of extraction. If something matters, say so on the first call and set it aside somewhere dry and cool.
Moving contents out for cleaning and storage is a separate service with its own quote. Many items can be handled in place if they are lifted out of the water early.
Why does water removal need drying afterward?
Extraction removes the water you can see, but block, drywall, wood and subfloor hold moisture that machines cannot pull out. Dehumidifiers and air movers draw it out of the materials, and readings confirm when it is gone. Skipping that stage leaves damp materials in humid air, which is how mold gets started.
Florida air in summer is already close to what a wet wall releases, so a room with the A/C off and the doors shut can stay damp for days. That is why drying equipment and an A/C that can run are part of the plan.
The crew re-checks the readings on later visits and moves or removes equipment only when the materials reach their dry reading.