Typical jobs across St. Lucie County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: In midsummer a stain appears on the hallway ceiling of a single-story block-and-stucco home in Tradition, and the carpet in the closet below the air handler is wet. It has not rained, but the A/C has run for days and the condensate drain line has clogged, so the overflow pan filled and spilled.
What we do: The crew switches the A/C off at the thermostat, extracts the water from the closet carpet and pad, and scans the ceiling and wall with a thermal camera before confirming the wet drywall with meters. Air movers and a dehumidifier go in, and the line is left to an A/C technician to clear and test.
What to expect: Readings reach the dry goal after a few days, the photos and moisture log go to the homeowner, and the ceiling patch and paint are quoted once the drywall tests dry.

3-4 hours typical visit

Typical job

What homeowners notice: After several days of heavy rain, a tub and floor drain in a 1960s-era block home on a quarter-acre River Park lot gurgle and then back up, spreading grey-brown wastewater across the bathroom and into the hall. The drain field is sitting in saturated sandy ground and has nowhere to send it.
What we do: Treating it as Category 3 water from the first minute, the crew works in boots, gloves and respirators, extracts the water, removes the soaked carpet, pad and lower drywall and cleans and disinfects the floor. Meters check the base of the walls, and air movers and a dehumidifier run with the bathroom closed off from the rest of the house, while a septic company is called for the tank and field.
What to expect: The area tests dry after several days, the homeowner is reminded to ask the insurer whether the policy has a backup endorsement, and the tank and drain field stay with the septic company.

5-6 hours typical visit

Typical job

What homeowners notice: A homeowner in Southbend Lakes comes home to a clear puddle across the garage slab, running under the laundry room door. The tank water heater has split a seam, and the water has soaked the bottom of the laundry room drywall and the edge of the vinyl plank floor.
What we do: With the heater's cold-water valve closed, the crew extracts the water, lifts the wet baseboards and the first row of plank and checks the wall and slab edge with moisture meters. Air movers and a dehumidifier are set, and a licensed plumber replaces the heater on a separate visit.
What to expect: Readings reach the dry goal after several days, the logs and photos go to the homeowner, and the baseboards and flooring are quoted once the wall and slab edge test dry.

3-4 hours typical visit

Typical job

What homeowners notice: During a late-summer thunderstorm, rain driven sideways gets under lifted tile at a roof edge on a Palm City home and soaks the attic insulation. By morning the drywall ceiling of a bedroom is stained and sagging, with water dripping onto the bed and carpet.
What we do: The crew pokes a small relief opening to drain the bulge into a bucket, extracts the carpet and pad, removes the wet insulation and sagging drywall that cannot dry in place and tarps the roof opening as a temporary cover. Meters and a thermal camera check the remaining ceiling, and air movers and a dehumidifier run in the closed room, while a roofer is left to repair the roof.
What to expect: The room tests dry after several days, the photos and readings go to the homeowner for the insurer, and the new ceiling and paint are quoted after drying.

4-5 hours typical visit

Typical job

What homeowners notice: A supply line under a kitchen sink in an upper-floor condo on Hutchinson Island leaks while the owner is away for a few days. The water soaks the kitchen floor, runs through the slab edge and appears as a stain on the ceiling of the unit below.
What we do: After the association shuts off the unit's supply, the crew extracts water in both units, checks floors, walls and the ceiling below with moisture meters and a thermal camera, and removes wet baseboard and a section of ceiling drywall in the lower unit. Equipment is set in both homes, and access and equipment placement are cleared with building management first.
What to expect: Both units reach the dry goal over several days of readings, and each owner receives the same photo and moisture record to share with their own insurer.

5-6 hours typical visit

Typical job

What homeowners notice: In the fall, a high tide and heavy overnight rain push canal water over a low seawall and across the lawn of a canal-side home near Jensen Beach, and a few inches of murky brown-grey water come in under the garage door and into the adjoining den.
What we do: Because canal water is Category 3, the crew treats the whole area as contaminated, wears protective gear, extracts the water and removes the soaked carpet, pad and lower drywall. It then cleans and disinfects the slab, checks the block walls and remaining drywall with meters and runs air movers and a dehumidifier until the readings come down.
What to expect: The den and garage reach the dry goal after several days, the homeowner is reminded that flood damage generally needs a separate flood insurance policy and gets the photos and moisture log, and rebuilding is quoted afterward.

6-8 hours typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.